FAQ

FAQ

Most Frequently Asked

We have more colours available in our colour book atlas. If you do not see the colour you want on our website, please reach out to us via email and we’d be happy to assist you from there.

Yes, our paints are odourless and VOC free. You can stay in the house in another area while the painting is done. It is safe for pregnant women and children as well.

We do not have a physical store at the moment, however you can still make an order by calling us, Whatsapp or email. Please refer to our contact page here for more details.

We have a colour booth on Level 1 of Gush Office. Visits are only available on an appointment basis. Please call 6692 9000 to book your appointment.

Opening hours: Mon – Fri, except P.H | 9am – 12pm, 2pm – 5pm

 

Our paints are not ideal for wood surfaces as they are water-based with matte-finishing. When applied on wood, it might cause scratches, dirt marks or peeling over a period of time. If you still wish to use them on wood, both paints work the same, but do apply a layer of sealer prior to painting it!

Depending on your screen calibration, the colour representation can vary and will have slight discrepancies. We’d usually recommend for you to order our sample sheets or tubs before going ahead with your main order. This will help you visualise how the paint would look on your wall.

Yes, you can order over the phone. We will send you an order confirmation email with payment details. Once payment has been fulfilled, we will process your order accordingly.  Note: We do not offer the cash- on-delivery (COD) option.

A lightly damp cloth or duster would do the trick!

Yes that’s possible. However, we do recommend our sealer (prepair), that we believe would work best together with Cair. 

It is not necessary as long as you apply a sealer prior to painting the new coat of paint. This would help bind the paint together and prevent cracking and peeling.

We do not recommend stripping of old paint as this will worsen the wall condition. Professional plastering services would be required to fix this before you’re able to have your wall repainted.

Kindly note that the results of your painting may vary.

 

Paint & Application

Wood

Application on wooden surfaces is possible, but not recommendedOur paint is not able to replicate the natural beauty of wooden surfaces due to its matte-texture finish. If you wish to paint gush on wood, we’d recommend to apply a layer of sealer first 

Plastic

Application is possible, but not recommended as wellIf you wish to paint gush on plastic, you would need to apply a layer of sealer prior to painting to ensure the adhesiveness of the paint coat. 

Metal

cair / cair fresh interior paint should not be applied to metal surfaces, as it is a water-based, latex paint which may cause rusting of the metal surface.  

gush cair / cair fresh interior paint should never be used as a replacement for exterior paint as our paint formulation is specifically formulated for interior home settings.  

No, you don’t need to. Adding too much water, in fact, risks reducing our paints’ efficacy and finish. The cair series of interior  paints are formulated for immediate application – straight from the tin. Stir the paint well before use, and you’re good to go! 

 Should you wish to ‘dilute’ the paint, only clean water should be used to prevent contamination of the paint.  Do note: water added to paint should not exceed 15% of the overall paint solution as this would severely reduce the paints’ efficacy. 

Using a sealer helps to neutralise existing alkalis on the wall;  which can typically cause peeling, staining or cracking of paint surfaces. It also helps remove excess moisture trapped within the walls, preventing mould and efflorescence growth. The sealer would also allow the paint to adhere better.  

We would especially recommend using sealer if you face any of the situations below:

  • Wall-related issues such as stubborn marks due to stains or grease, patched-up areas or previously painted with an oil-based, emulsion paint.
  • Changing from a dark to light colour.
  • Very first paint layer being applied to a fresh wall.
  • It has been five years since the last coat of paint.  

Yes, we do. Check out an instructional video here, by the wonderful Inch Chua.  
 
We hope you have fun painting your walls as much as she did!

Please use our Paint Calculator here for a better gauge.

An estimation: 1 litre of gush paint = 2 coats for a 5-6 m² surface area, approximately. *Kindly note that the estimated quantity may differ for your home, based on how many walls you would need to paint. 

cair fresh is a washable version of cair interior paint, but with reduced moisture absorbency. With cair fresh, you can easily wipe off stains and dirt from your surfaces without damaging the paint coat, while still enjoying our air-purifying benefits. 

 

We would recommend cair interior paint for the ceilings or areas with high moisture, and cair fresh for walls and areas prone to dirt, stains and marks. 

No, there isn’t. Even with its air-purifying features, caircair fresh can be applied normally like every other paint in the market. We’d recommend applying 2 coats of paint for the best results.

Kindly note that the results of your painting may vary.

 

Maintenance and Warranty

All paint purchases are covered by our Limited Lifetime Warranty.

Paint services provided by gush are covered under a 2-year anti-moulding warranty from the date of completion of your job.

The air-purifying features of cair & cair fresh have been tested to last for up till 8 years.

We are confident in our paint’s anti-moulding capabilities, and offer a two-year guarantee if you engage our painting services.

Our anti-bacterial capabilities should not deteriorate under regular conditions.

The cair series of interior paints have been tested for durability in accordance to industry recommended SS 150: 2015 specifications, with the Wet Scrub Resistance test; a wear and tear simulation was used to assess the durability of the product.

How it works: the lower the loss in thickness of the paint coating during the test, the greater the durability. The passing mark was 20 microns mean loss in thicknessAt the end of the test, the sample of cair interior paint had a mean loss in thickness of 5.4 microns.

gush Services

It’s best to remove any existing mold before applying a new layer of paint. Upon removal of the mold, you must apply a layer of sealer before painting to minimise future potential mold growth.

Doing it yourself? You can use mold removing solvents to scrub and wipe away any existing mold. If your mold problems are severe, we provide a range of mold removal treatments with our paint services.

Please feel free to reach out to us for more details. 

Of course. Please fill up the enquiry form on our Contact page, or drop us an email at [email protected]

Kindly include these details:  

  • The size of your unit.
  • Indicate the condition of your unit. 
  • Your contact number and name for us to respond to you promptly 

If you engage our painting services, we offer an anti-moulding warranty that covers against mould growth on your walls, for 2 years from the invoice date.

Online Store & Delivery

You enjoy free delivery for all orders of $70 and above.

For orders below $70, there will be a $10 flat fee.

Regular orders: 3-5 business days
Colour sample orders: 4-7 business days

If you need to expedite your delivery, please leave us a note when you place your order online, and we’ll try our best to accommodate to your request. 

Our daily delivery schedule hours are from 11am to 6pm, so you should be able to expect your order to arrive within that duration. We are not able to allocate specific time windows as our drivers optimises the delivery routes based on the respective locations for the day.

Should you have any other requests, please reach out to us and we will try our best to accommodate your request.

If you wish to self-collect, kindly indicate in the ‘Notes’ segment when placing your order, and we will follow up with you. 

Please note that we will still require at least 1 working day to process your order. 

You can pick up your order from our warehouse at:

50 Gambas Crescent
[email protected]
#01-21, Singapore 757022

The range of colours we have online has been specially curated; we do not have a colour book solely for this rangeYou may want to consider ordering our colour samples for your preferred colour instead to see how it will look in your space. You can do so by selecting ‘Sample’ under the product listing.

Our sample sheets are coated with our actual paint, to allow you to have the closest representation of the colours before you place a big order. These sample sheets will also allow you to compare between colours and see how they vary with the different lighting conditions in your room.

We’re sorry to hear that. If you require any assistance, please reach out to us at [email protected] and we’ll assist you shortly. You can also give us a call at +65 6692 9000.

Cancellations or Changes

Should you have a change of mind and wish to make any changes or cancellation to your order, please email us at [email protected] as soon as possible. We will look into your request and follow up with you shortly.

Refund Policy (for e-commerce purchases)

gush is able to provide a full refund on paint purchases made on our online shop, only in the following cases:

  1. Product is defective (refer to our limited lifetime warranty)
  2. Severe colour mismatch from the sample sheet
  3. Delayed delivery (1 week overdue from indicated delivery date)

To be eligible, all refund claims must be made within 30 calendar days of your purchase.

All refunds on purchases must include a valid proof of purchase.

For credit card payments, it may take up to 5 – 10 business days for the refund to show up on your credit card statement.